Last updated: 27 September 2026
This policy explains when you can get a refund for something you bought from Culture With Lina. It matches section 5 of our Terms of Service. If you have a problem with an order, email contact@culturewithlina.com with your order number and we will sort it out.
Digital guides (PDF downloads)
Our destination guides and bundles are digital files delivered instantly after payment, both as a download link on the order confirmation page and by email.
- Not downloaded yet: you can cancel within 14 days of purchase for a full refund, as long as the file has not been downloaded.
- Faulty or not as described: if a file is corrupted, incomplete, will not open, or does not match its description, email us within 14 days. We will send a working file or refund you in full.
- Did not arrive: check your spam folder first, then email us. We will resend the link or refund you if we cannot deliver it.
- Bought twice by mistake: tell us within 14 days and we will refund the duplicate order.
- After downloading: because a downloaded file cannot be returned, sales are otherwise final once the file has been downloaded. By downloading a guide you agree that the right to cancel ends at that point.
Bundles
Bundles such as The Morocco Collection are treated as one purchase. If one guide in a bundle is faulty, we will replace that file. If you have not downloaded any file from the bundle, you can cancel the whole bundle within 14 days.
Merchandise
Printed merchandise is made to order by our print partner. If an item arrives damaged, faulty or not as ordered, email us within 30 days of delivery with a photo and we will arrange a replacement or a refund. We cannot accept returns for a change of mind or a wrong size ordered, so please check the size guide before buying. Items bought from our separate merch shop may also be covered by that shop’s own returns process, shown at its checkout.
How refunds are paid
Approved refunds go back to the original payment method (card via Stripe, or PayPal). They normally reach you within 5 to 10 working days, depending on your bank. When a digital guide is refunded, its download link is deactivated.
How to ask for a refund
Email contact@culturewithlina.com with:
- your order number,
- the email address used at checkout,
- what went wrong (a screenshot helps for faulty files).
We aim to reply within 2 working days.
Your legal rights
Nothing in this policy limits any rights you have under the consumer laws of your country.
